Description
Purpose of Job:
To plan, design and maintain the holistic enterprise architecture view of business processes and ICT systems and
ensure business processes and ICT System implementation integration conforms with the holistic architecture
Responsibilities:
•Develop ICT/Digital strategies, roadmaps and plans to support organisation business strategy
•Anticipate future business needs and plan for how digitalisation will support/enable it
•Develop and maintain enterprise architecture reference models and architecture principles to guide changes to
processes or systems
•Streamline business processes, functions, procedures and workflows and apply a consistent implementation
approach.
•Manage stakeholders' engagements in the development of new processes and systems and verify feasibility
•Lead the establishment of Information Governance practice.
Knowledge:
ICT Governance; Enterprise Architecture tools and methods; Human Resource Management; Financial
Management; ICT Procurement practices; ICT Security; ICT Standards; Legislative environment and IT
Legislation; Application development tools and methods; e-Government; Broadband/Network; Cloud
Computing; Commercial and Open Source technology products.
Technical Competencies:
Application Development
The specification and design of software to meet defined requirements by following agreed design standards and
principles. The definition of software, components, interfaces and related characteristics. The identification of
concepts and patterns and the translation into a design which provides a basis for software construction and
verification. The evaluation of alternative solutions and trade-offs. The facilitation of design decisions within the
constraints of systems designs, design standards, quality, feasibility, extensibility and maintainability. The
development and iteration of prototypes/simulations to enable informed decision-making. The adoption and
adaptation of software design models, tools and techniques based on the context of the work and selecting
appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
System Development
The planning, estimating and execution of programmes of systems development work to time, budget and quality
targets. The identification of the resources needed for systems development and how this will be met with an
effective supply capacity. The alignment of systems development activity and deliverables with agreed
architectures and standards. The development of roadmaps to communicate future systems development plans.
The adoption and adaptation of systems development lifecycle models based on the context of the work and
selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
Network/Infrastructure Management
The operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network
services and data storage) either on-premises or provisioned as cloud services) that is required to deliver and
support the information systems needs of a business. Includes preparation for new or changed services, operation
of the change process, the maintenance of regulatory, legal and professional standards, the building and
management of systems and components in virtualised and cloud computing environments and the monitoring of
performance of systems and services in relation to their contribution to business performance, their security and
their sustainability. The application of infrastructure management tools to automate the provisioning, testing,
deployment and monitoring of infrastructure components.
Business Writing
Conveys written information and business reports in a detailed and effective manner to individuals or groups to
ensure that they understand the message.
Human Capital Management
The set of practices related to people resource management. These practices are focused on the organizational
need to provide specific competencies and are implemented in three categories: workforce acquisition, workforce
management and workforce optimization.
Enterprise ICT Governance (Policies & Legislation)
The establishment and oversight of an organisation's approach to the use of Information systems and digital
services, and associated technology, in line with the needs of the principal stakeholders of the organisation and
overall organisational corporate governance requirements. The determination and accountability for evaluation of
current and future needs; directing the planning for both supply and demand of these services; the quality,
characteristics, and level of IT services; and for monitoring the conformance to obligations (including regulatory,
legislation, control, and other standards) to ensure positive contribution of IT to the organisation's goals and
objectives.
Supply Chain Management
The supply chain conceptually covers the entire physical process from ordering and obtaining the raw materials
through all process steps until the finished product reaches the end consumer.
IT Project Management
The management of IT projects/programmes, typically (but not exclusively) involving the development and
implementation of business processes to meet identified business needs, acquiring and utilising the necessary
resources and skills, within agreed parameters of cost, timescales, and quality. The adoption and adaptation of
project management methodologies based on the context of the project and selecting appropriately from
predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
IT Risk Management
The planning and implementation of organisation-wide processes and procedures for the management of risk to
the success or integrity of the business, especially those arising from the use of information technology, reduction
or non-availability of energy supply or inappropriate disposal of materials, hardware or data.
Software Quality Management
Quality management establishes within an organisation a culture of quality and a system of processes and
working practices to deliver the organisation's quality objectives. This involves the application of techniques for
the monitoring and improvement of the quality of any aspect of a function, processes, products, services or data.
The achievement of, and maintenance of compliance to, national and international standards, as appropriate, and
to internal policies, including those relating to quality, service, sustainability and security.
Business Analysis
The methodical investigation, analysis, review and documentation of all or part of a business in terms of business
goals, objectives, functions and processes, the information used and the data on which the information is based.
The definition of requirements for improving processes and systems, reducing their costs, enhancing their
sustainability, and the quantification of potential business benefits. The collaborative creation and iteration of
viable specifications and acceptance criteria in preparation for the deployment of information and communication
systems. The adoption and adaptation of business analysis approaches based on the context of the work and
selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
Business Continuity
The provision of service continuity planning and support, as part of, or in close cooperation with, the function
which plans business continuity for the whole organisation. The identification of information systems which
support critical business processes. The assessment of risks to critical systems' availability, integrity and
confidentiality. The co-ordination of planning, designing, testing and maintenance procedures and contingency
plans to address exposures and maintain agreed levels of continuity.
Corporate Governance
Company Secretary, Legal, Internal Audit, Risk management
Customer Relationship Management
The systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in
order to target and improve mutually beneficial outcomes. Gains commitment to action through consultation and
consideration of impacts. Design the relationship management approach to be taken; including roles and
responsibilities, governance, policies, processes, and tools, and support mechanisms. Creatively combines formal
and informal communication channels in order to achieve the desired result. CRM & Client Contract
Management
Application Maintenance and Support
The provision of application maintenance and support services, either directly to users of the systems or to
service delivery functions. Support typically includes investigation and resolution of issues and may also include
performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections
(permanent or temporary) for faults, making general or site-specific modifications, updating documentation,
manipulating data, or defining enhancements Support often involves close collaboration with the system's
developers and/or with colleagues specialising in different areas, such as Database administration or Network
support.
Leadership Competencies
Interpersonal and Behavioural Competencies:
Active listening
The ability to fully concentrate on what is being said rather than just passively 'hearing' the message of the
speaker.
Additional Requirements:
N/A
To plan, design and maintain the holistic enterprise architecture view of business processes and ICT systems and
ensure business processes and ICT System implementation integration conforms with the holistic architecture
Responsibilities:
•Develop ICT/Digital strategies, roadmaps and plans to support organisation business strategy
•Anticipate future business needs and plan for how digitalisation will support/enable it
•Develop and maintain enterprise architecture reference models and architecture principles to guide changes to
processes or systems
•Streamline business processes, functions, procedures and workflows and apply a consistent implementation
approach.
•Manage stakeholders' engagements in the development of new processes and systems and verify feasibility
•Lead the establishment of Information Governance practice.
Knowledge:
ICT Governance; Enterprise Architecture tools and methods; Human Resource Management; Financial
Management; ICT Procurement practices; ICT Security; ICT Standards; Legislative environment and IT
Legislation; Application development tools and methods; e-Government; Broadband/Network; Cloud
Computing; Commercial and Open Source technology products.
Technical Competencies:
Application Development
The specification and design of software to meet defined requirements by following agreed design standards and
principles. The definition of software, components, interfaces and related characteristics. The identification of
concepts and patterns and the translation into a design which provides a basis for software construction and
verification. The evaluation of alternative solutions and trade-offs. The facilitation of design decisions within the
constraints of systems designs, design standards, quality, feasibility, extensibility and maintainability. The
development and iteration of prototypes/simulations to enable informed decision-making. The adoption and
adaptation of software design models, tools and techniques based on the context of the work and selecting
appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
System Development
The planning, estimating and execution of programmes of systems development work to time, budget and quality
targets. The identification of the resources needed for systems development and how this will be met with an
effective supply capacity. The alignment of systems development activity and deliverables with agreed
architectures and standards. The development of roadmaps to communicate future systems development plans.
The adoption and adaptation of systems development lifecycle models based on the context of the work and
selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
Network/Infrastructure Management
The operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network
services and data storage) either on-premises or provisioned as cloud services) that is required to deliver and
support the information systems needs of a business. Includes preparation for new or changed services, operation
of the change process, the maintenance of regulatory, legal and professional standards, the building and
management of systems and components in virtualised and cloud computing environments and the monitoring of
performance of systems and services in relation to their contribution to business performance, their security and
their sustainability. The application of infrastructure management tools to automate the provisioning, testing,
deployment and monitoring of infrastructure components.
Business Writing
Conveys written information and business reports in a detailed and effective manner to individuals or groups to
ensure that they understand the message.
Human Capital Management
The set of practices related to people resource management. These practices are focused on the organizational
need to provide specific competencies and are implemented in three categories: workforce acquisition, workforce
management and workforce optimization.
Enterprise ICT Governance (Policies & Legislation)
The establishment and oversight of an organisation's approach to the use of Information systems and digital
services, and associated technology, in line with the needs of the principal stakeholders of the organisation and
overall organisational corporate governance requirements. The determination and accountability for evaluation of
current and future needs; directing the planning for both supply and demand of these services; the quality,
characteristics, and level of IT services; and for monitoring the conformance to obligations (including regulatory,
legislation, control, and other standards) to ensure positive contribution of IT to the organisation's goals and
objectives.
Supply Chain Management
The supply chain conceptually covers the entire physical process from ordering and obtaining the raw materials
through all process steps until the finished product reaches the end consumer.
IT Project Management
The management of IT projects/programmes, typically (but not exclusively) involving the development and
implementation of business processes to meet identified business needs, acquiring and utilising the necessary
resources and skills, within agreed parameters of cost, timescales, and quality. The adoption and adaptation of
project management methodologies based on the context of the project and selecting appropriately from
predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
IT Risk Management
The planning and implementation of organisation-wide processes and procedures for the management of risk to
the success or integrity of the business, especially those arising from the use of information technology, reduction
or non-availability of energy supply or inappropriate disposal of materials, hardware or data.
Software Quality Management
Quality management establishes within an organisation a culture of quality and a system of processes and
working practices to deliver the organisation's quality objectives. This involves the application of techniques for
the monitoring and improvement of the quality of any aspect of a function, processes, products, services or data.
The achievement of, and maintenance of compliance to, national and international standards, as appropriate, and
to internal policies, including those relating to quality, service, sustainability and security.
Business Analysis
The methodical investigation, analysis, review and documentation of all or part of a business in terms of business
goals, objectives, functions and processes, the information used and the data on which the information is based.
The definition of requirements for improving processes and systems, reducing their costs, enhancing their
sustainability, and the quantification of potential business benefits. The collaborative creation and iteration of
viable specifications and acceptance criteria in preparation for the deployment of information and communication
systems. The adoption and adaptation of business analysis approaches based on the context of the work and
selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
Business Continuity
The provision of service continuity planning and support, as part of, or in close cooperation with, the function
which plans business continuity for the whole organisation. The identification of information systems which
support critical business processes. The assessment of risks to critical systems' availability, integrity and
confidentiality. The co-ordination of planning, designing, testing and maintenance procedures and contingency
plans to address exposures and maintain agreed levels of continuity.
Corporate Governance
Company Secretary, Legal, Internal Audit, Risk management
Customer Relationship Management
The systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in
order to target and improve mutually beneficial outcomes. Gains commitment to action through consultation and
consideration of impacts. Design the relationship management approach to be taken; including roles and
responsibilities, governance, policies, processes, and tools, and support mechanisms. Creatively combines formal
and informal communication channels in order to achieve the desired result. CRM & Client Contract
Management
Application Maintenance and Support
The provision of application maintenance and support services, either directly to users of the systems or to
service delivery functions. Support typically includes investigation and resolution of issues and may also include
performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections
(permanent or temporary) for faults, making general or site-specific modifications, updating documentation,
manipulating data, or defining enhancements Support often involves close collaboration with the system's
developers and/or with colleagues specialising in different areas, such as Database administration or Network
support.
Leadership Competencies
Interpersonal and Behavioural Competencies:
Active listening
The ability to fully concentrate on what is being said rather than just passively 'hearing' the message of the
speaker.
Additional Requirements:
N/A
Requirements
Qualifications and Experience:
Minimum: Bachelor's Degree or Advanced Diploma in Information Technology, Computer Science, Information
Systems, Commerce, Engineering or equivalent NQF Level 7. Certifications: TOGAF will be an added
advantage.
Experience: Minimum 8-years' experience in the ICT field, of which a minimum of 2 years in Enterprise
Architecture (business, data, application, technology architecture) or ICT Systems architecture. The ICT field
may include ICT Governance, ICT Strategy and Planning, Enterprise Architecture, ICT Consulting, systems
development, ICT infrastructure development, ICT procurement, ICT operations/service delivery of integrated
ICT systems/solutions across multiple hardware and software platforms, in a corporate or public sector
organisation.
Salary Range:
R887541.00 - R1331311.00
Job Level:
D4
Vacancy Type:
Internal & External
Employment Type:
Contract
Contract Duration:
2 years
Number Of Openings:
1
How to apply:
To apply please log onto the e-Government Portal: http://www.eservices.gov.za/ and follow the following
process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour”;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access http://www.eservices.gov.za/, then follow the below
steps:
1. Click on “Employment & Labour”;
2. Click on “Recruitment Citizen”;
3. Log in using your username and password;
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
For support, please send an email to: egovsupport@sita.co.za or Call: 0801414882
Closing Date : 05 Oct 2026
Minimum: Bachelor's Degree or Advanced Diploma in Information Technology, Computer Science, Information
Systems, Commerce, Engineering or equivalent NQF Level 7. Certifications: TOGAF will be an added
advantage.
Experience: Minimum 8-years' experience in the ICT field, of which a minimum of 2 years in Enterprise
Architecture (business, data, application, technology architecture) or ICT Systems architecture. The ICT field
may include ICT Governance, ICT Strategy and Planning, Enterprise Architecture, ICT Consulting, systems
development, ICT infrastructure development, ICT procurement, ICT operations/service delivery of integrated
ICT systems/solutions across multiple hardware and software platforms, in a corporate or public sector
organisation.
Salary Range:
R887541.00 - R1331311.00
Job Level:
D4
Vacancy Type:
Internal & External
Employment Type:
Contract
Contract Duration:
2 years
Number Of Openings:
1
How to apply:
To apply please log onto the e-Government Portal: http://www.eservices.gov.za/ and follow the following
process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour”;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access http://www.eservices.gov.za/, then follow the below
steps:
1. Click on “Employment & Labour”;
2. Click on “Recruitment Citizen”;
3. Log in using your username and password;
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
For support, please send an email to: egovsupport@sita.co.za or Call: 0801414882
Closing Date : 05 Oct 2026